One shared inbox
Support email, website chat and contact form messages arrive in the same list, with the full history of each customer beside them.
Shared inbox for small support teams
Every customer question, answered by the right person.
Northdesk brings your support email, website chat and contact forms into one shared inbox, so nothing is missed, nothing is answered twice, and everyone can see who is on it.
Product preview with sample conversations: a team sees every message, who is assigned, internal notes and who is replying.
Email, chat and formsOne inbox for every channel
Clear ownershipEvery conversation has one owner
Set up in an afternoonNo migration project needed
Your data, exportableCSV or JSON, whenever you want
Features
Everything a small team needs. Nothing it has to learn twice.
Northdesk keeps the parts of a help desk that save time every day and leaves out the configuration screens you would never open.
Assignment rules
Send billing questions to billing and bug reports to your developer automatically, or share new messages out in turn.
No double replies
See when a teammate is viewing or typing in a conversation, so two people never answer the same customer.
Internal notes and mentions
Ask a colleague for help inside the conversation with an @mention. Customers never see notes.
Saved replies
Answer common questions in seconds with shared templates that fill in the customer's name and order details.
Simple reports
See response times, busy hours and open conversations by teammate on one page, without building a dashboard.
Inside Northdesk
Rules that route the work before anyone has to.
Write a rule in plain words once. From then on, every matching message is tagged, assigned and given a reply deadline the moment it arrives.
- Match on what mattersChannel, words in the message, the customer's plan or the address it was sent to.
- Assign to a person or a teamOr share new conversations out in turn so the work is spread fairly.
- Set a reply deadlineNorthdesk reminds the owner before a customer has waited too long.
How it works
From scattered inboxes to one calm queue in three steps
-
1
Connect your channels
Forward your support address, paste the chat snippet into your website and point your contact form at Northdesk.
About 20 minutes -
2
Invite the team and set rules
Add teammates, pick who handles what, and save the replies you write every week.
About 30 minutes -
3
Reply together
Work from one queue. Everyone sees who owns each conversation, and nothing waits unnoticed.
Every day after that
Pricing
Simple plans that grow with your team
Pay per teammate who replies to customers. Start with a 14-day trial of the Team plan.
Starter
For one or two people answering customers alongside other work.
$12per user / month
Billed monthly
Start with Starter- Shared inbox for email and chat
- 2 connected addresses
- Saved replies
- Internal notes and mentions
- 1 year of conversation history
Team
Most popularFor growing teams who split the work and want it done the same way every time.
$24per user / month
Billed monthly
Start 14-day trial- Everything in Starter, plus:
- Contact form channel
- Assignment rules and round robin
- Reply deadlines and reminders
- Reports
- Free viewer seats
Business
For teams with several brands or departments and stricter needs.
$39per user / month
Billed monthly
Talk to us- Everything in Team, plus:
- Unlimited addresses and brands
- Single sign-on (SAML)
- Audit log
- Unlimited history
- Priority support
Sample prices for this template. Replace them with your own; the buttons link to placeholder sign-up addresses.
Need more than 25 seats? Talk to usFAQ
Questions teams ask before they switch
Can't find your answer? We reply to every message within one working day.
Most teams connect their support address and website chat in under an hour. Forwarding is set up from your existing email provider, so you keep your address and your customers notice nothing.
No. You forward the address you already use (for example support@yourcompany.com) to Northdesk, and replies go out from that same address.
Anyone who replies to customers. People who only read conversations or leave internal notes can be added as free viewers on the Team and Business plans.
Yes. Every plan starts with a 14-day trial with all Team features. No card is needed to start, and you choose a plan only if you decide to stay.
You can export every conversation, contact and note as CSV or JSON at any time from Settings. When you close your account, your data is deleted after 30 days.
Yes, at any time. Moving up takes effect straight away and is charged for the rest of the period; moving down applies from your next billing date.
Give your customers one calm place to reach you.
Try Northdesk with your own inbox for 14 days. If it isn't for you, there's nothing to cancel.